Refund and cancellation policy
Refunds for Razorpay and UPI payments, bookings and Mikxx fees.
Last updated: 29 October 2026
Mikxx is a platform: businesses use it to sell to their own customers. Who handles a refund depends on what you paid for.
If you paid a business through a Mikxx form
The business that made the form is the seller and decides its own refund and cancellation policy. Please contact that business first; its name is shown on the form and on your receipt.
- Paid by Razorpay (card, UPI, netbanking, wallet): an approved refund is sent by Razorpay to the same payment method. It usually reaches you in 5–7 working days; UPI refunds are often faster. Cards can take up to one billing cycle.
- Paid by Direct UPI: the money went straight to the business's UPI ID, so only the business can return it, by sending a UPI payment back to you. Mikxx cannot reverse a UPI payment.
- Cancelled bookings: when a booking is cancelled in a mini app, the spot is freed and the order shows Cancelled. Whether you get money back is up to the business's policy.
If the business does not respond within 7 days, or you were charged twice or charged for something you did not order, write to us (see below) with your receipt or payment reference. We will help contact the business and, for Razorpay payments, raise it with Razorpay. You can also dispute a card or UPI payment with your bank.
If you paid Mikxx (business accounts)
- Platform fees on Razorpay payments are not refunded when the business refunds its customer, unless the payment failed or was a duplicate.
- Paid plans (when offered): you can cancel any time from Settings; the plan runs until the end of the period you paid for and is not renewed. We refund in full if you cancel within 7 days of your first payment, and in full for any charge made in error. Other partial periods are not refunded.
- Approved refunds go back to the original payment method within 5–7 working days.
Failed or duplicate payments
If money left your account but the payment shows as failed, it is normally returned automatically by your bank or Razorpay within 5–7 working days. Duplicate charges are refunded in full.
Contact
Write from Help or to [email protected] with your payment reference. See Contact us.